Senior NOC Technician – IP Networking

Job Description:

  • Monitor the Metronet DWDM, IP, and Ethernet networks continuously 24x7
  • Monitor network management systems for alarms, performance metrics, and potential security threats
  • Report, document, and track alarm events
  • Log and manage trouble tickets, assign priorities, and update resolution details
  • Identify and respond to network alerts, troubleshoot issues, and take corrective actions to minimize downtime
  • Communicate network event alerts and updates to internal teams and executives
  • Analyze network logs and system behavior to diagnose root causes and implement solutions
  • Escalate issues to higher-level support teams and management when necessary
  • Coordinate repair activities for fiber cuts and other network-impacting events
  • Work with engineering groups and vendors on restoration efforts
  • Coordinate network troubles, outages, and projects with internal departments, telecommunications providers, and vendors
  • Perform and interpret RFC2544, Y.1564, Y.1731, and BER tests
  • Provide second-level support for Tier 1 groups and manage internal and external escalations
  • Troubleshoot complex IP routing and switching issues across the service provider network
  • Investigate packet loss, packet storms, duplicate VLANs, duplicate IP addressing, routing anomalies, and Layer 2/Layer 3 issues
  • Work directly with Cisco, Nokia, and Adtran equipment vendors to resolve advanced technical issues
  • Support engineering-level troubleshooting as the highest technical escalation point within the NOC
  • Perform contact center duties in a high-volume environment
  • Perform other duties assigned by the NOC Management team

Requirements:

  • High School Diploma or equivalent required
  • Associate degree or bachelor’s degree preferred but not required
  • Vendor certifications preferred but not required
  • CCNA, JNCIA, MEF, or ALU certifications are a plus
  • 4–7 years of telecommunications industry experience; minimum required: 4 years
  • Strong preference for service provider networking experience in ISP, carrier, or telecommunications environments
  • Job-specific experience or training in Data or Transport disciplines
  • Proficiency in at least 75% of Data skills, 75% of Transport skills, or 60% of total listed skills
  • Extensive Ethernet/TCP/IP networking experience
  • Detailed understanding of IEEE and ITU standards for FTTH and GPON technologies
  • Knowledge of SNMP, UDP, IMAP, DNS, RADIUS (AAA), LDAP, NTP, and SMTP
  • Experience with MPLS and designing Layer 2 and Layer 3 private networks, including VPN programming and testing
  • Ability to design, build, program, deploy, and document IP services from a network core to multiple customer sites
  • Thorough knowledge of the OSI model, transmission protocols, and multiprotocol routing including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN
  • Alternatively, transport expertise including PON, GPON, dark fiber, CWDM/DWDM, OTN, ROADM, protection and switching methodologies, and transport-system upgrades
  • Willingness to work both independently and as part of a team
  • Must be legally authorized to work in the U.S.
  • Available Monday–Friday daytime business hours, with schedule subject to business needs
  • Participation in an on-call rotation is required
  • Available to work necessary overtime, including holidays and weekends

Benefits:

  • 80% of medical premiums paid by the company
  • Company-paid disability insurance
  • Company-paid life insurance
  • 401(k) company match
  • Discounted services within coverage areas
  • Locally owned, friendly, and fun atmosphere
  • Competitive total compensation package
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