Senior Manager for Service Delivery Data Analytics (Bloomberg Center for Government Excellence) Johns Hopkins University - 4.0 Baltimore, MD Job Details Full-time $99,800 - $175,000 a year 23 hours ago Qualifications Project team coordination Project portfolio management Strategic management Master's degree in business Performance management Finance Master's degree Team development Quality assurance Team management Master's degree in finance Mentoring Data analytics Data science 1 year Senior level Business Escalation handling Leadership Senior leadership Staff development Full Job Description Baltimore, MD, United States Find out how well you match with this job Job description Working at JHU Affiliated Office Address Baltimore, MD, United States Requisition
ID 121064
Date Created April 24, 2026 Job Function Government and Community Affairs Exempt Status Exempt Shift Type Full Time Schedule Monday - Friday 8:30am-5pm Worksite 01-
MD:
Homewood Campus Work Modality Modified Hybrid:
On-site 10-59% of hours worked (
Ex:
1-2 out of 5 days/week) The Bloomberg Center for Government Excellence (GovEx) at Johns Hopkins University seeks a Senior Manager for Service Delivery Data Analytics to ensure high-quality, scalable program delivery and impact by leading and strengthening GovEx's coaching and service delivery functions, ensuring high-quality program implementation and impact across all programs in the United States, Canada, and Latin America. Reporting to the Senior Director for Programs, the Senior Manager for Service Delivery serves as a strategic partner in shaping and managing GovEx's service delivery portfolio, ensuring high-quality, consistent, and scalable program implementation and impact. This role serves as a strategic partner in shaping and managing a portfolio of service delivery work, which may include coaching, technical assistance, and/or data analytics support. The role also supervises a team and provides leadership across service delivery functions. The Senior Manager oversees team performance, manages delivery capacity, and ensures an effective, results-oriented experience for partners and stakeholders. Specific Duties & Responsibilities Service Delivery Oversight and Leadership Lead a portfolio of service delivery activities (e.g. coaching, advisory services, data analytics support), ensuring alignment with program goals and quality standards. Establish and maintain consistent approaches, tools and frameworks to ensure high-quality delivery across engagements. Define the key competencies needed for effective service delivery, including but not limited to data analysis, product management, project management, and transformation consulting, and develop professional development pathways to help develop high-performing employees. Provide strategic guidance, leadership, and problem-solving support to the service delivery team as they support senior government leaders navigating complex organizational, political, and operational environments. Monitor performance and outcomes across service delivery efforts, using data and feedback to drive continuous improvement. Strategic Leadership and Quality Assurance Serve as a strategic partner to the senior leadership in by setting direction and priorities for , service delivery and program implementation. Partner with program leadership to inform program design and delivery, implementation, and scaling efforts. Identify risks or challenges in delivery and proactively develop solutions to maintain program integrity and impact. Team Leadership and Capacity Building Oversee and strengthen the performance, professional development, and capacity of the service delivery team. Define core competencies and performance expectations, support professional development and career growth. Foster a collaborative, inclusive, and high-performing team environment focused on accountability, continuous learning, and enhancing service delivery impact. Ensure coordination and clarity across internal teams and programs to avoid fragmentation and enhance program quality. Serve as a senior point of escalation for complex programmatic or service delivery issues, facilitating resolution while protecting credibility and program integrity. Model relationship stewardship grounded in respect, accountability, and equity for staff. Supplemental Essential Functions Provide strategic oversight of GovEx's data analytics function, ensuring high-quality analysis, data science, and data product development that align with program goals and deliver measurable impact for government partners. Lead, mentor, and develop a team of data analysts and data scientists, establishing core competencies, performance standards, and professional development pathways to build a high-performing analytics function. Deliver technical guidance and problem-solving support to analytics staff, ensuring rigorous methodologies and effective translation of data insights into actionable recommendations for senior government leaders. Partner on program design and implementation to integrate data analytics into technical assistance delivery, ensuring solutions are practical, scalable, and responsive to complex public sector environments. Foster collaboration, knowledge-sharing, and operational alignment across teams to strengthen data analytics quality, consistency, and impact across all programs. Minimum Qualifications Master's Degree in Finance, Business or related field. Five years of related experience, with at least three years managing staff. Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Demonstrated ability to coach, mentor, and manage a high-performing team of data analysts and data scientists. Strong understanding of the political, policy, and administrative realities of government organizations. Significant experience managing a team and program delivery portfolio, with a collaborative and data-informed leadership style. Strong interpersonal and management skills with the ability to support staff to do the best work of their careers Deep commitment to resident-centered, data-informed approaches to public sector change. Demonstrated ability to coach, mentor, and manage a high-performing team of service delivery professionals and coaches. Strong interpersonal and management skills with the ability to support staff to do the best work of their careers Strong understanding of the political, policy, and administrative realities of government organizations. Significant experience managing a team and program delivery portfolio, with a collaborative and coaching-oriented leadership style. Deep commitment to equity, inclusion, and resident-centered, data-informed approaches to public sector change.
Classified Title:
Sr. Manager, Service Delivery Job Posting Title (Working Title): Senior Manager for Service Delivery Data Analytics (Bloomberg Center for Government Excellence)
Role/Level/Range:
ATP/04/PG
Starting Salary Range:
$99,800 - $175,000 Annually ($160,000 targeted; Commensurate w/exp.) Employee group:
Full Time Schedule:
Monday - Friday 8:30am-5pm
FLSA Status:
Exempt Location:
Hybrid/Homewood Campus Department name: Bloomberg Center for Government Excellen Personnel area: School of Government & Policy Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law https:
//www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
