[Remote] Work-from-Home Customer Support – French Speaking

Note The job is a remote job and is open to candidates in USA. TalentPop App is a company seeking a French-English Customer Support Representative to join their global team. The role involves responding to customer inquiries in both languages, providing guidance for technical or order-related issues, and ensuring customers feel supported and valued. Responsibilities Respond to customer inquiries in French and English via chat, email, and calls Offer step-by-step guidance to resolve technical or order-related issues Keep accurate records of customer interactions Share insights from customer feedback to improve our products and processes Work closely with a friendly, supportive remote team Skills 1+ year of remote/online experience in customer service or a similar role Excellent written and verbal communication skills Calm and solution-focused under pressure Fluent in French and English A laptop or desktop with an i5 processor or better High-speed internet (25 Mbps or faster for both upload and download speed) A quiet workspace for calls Experience with bilingual customer support is an advantage Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus Familiarity with E-Commerce and CRM systems is a plus Benefits Fully remote—work from anywhere Competitive pay with regular reviews Paid time off for rest and recharge Monthly health stipend Bonuses based on performance A team that values collaboration, growth, and respect Company Overview It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is http//talentpopapp.com.