[Remote] VP, UPS Operations

Note: The job is a remote job and is open to candidates in USA. Pearce Services is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. As Vice President of UPS, you will lead Pearce's UPS business with full responsibility for its financial and operational performance nationwide, focusing on revenue growth, profitability, and customer satisfaction.

Responsibilities

• Own and deliver against P&L targets, including revenue growth, margin performance, and cost management
• Lead all aspects of field service operations, including technicians, dispatch, and service partner networks
• Assume enterprise-wide responsibility for workforce planning, operational performance, financial results, and customer satisfaction across the entire UPS business
• Drive operational performance across key metrics such as utilization, route efficiency, first-time fix rates, and SLA attainment
• Provide direct leadership and oversight for all UPS operations across all geographic regions, markets, and customer accounts nationwide
• Partner with Sales and Business Development to support national accounts, MSAs, and market expansion
• Establish and execute national operating strategies that drive profitable growth, service excellence, and operational consistency across all regions
• Build and scale a service partner ecosystem to support growth across regions
• Serve as executive escalation point for customer, quality, and service delivery issues
• Accountable for the performance of all regional operations previously supported through separate regional leadership structures
• Develop leaders and build a high-performing, safety-first culture across a distributed workforce

Skills

• 10+ years of experience in field service operations, UPS, power systems, battery storage or related industries
• Direct experience with UPS infrastructure and OEM ecosystems
• Experience owning enterprise-level operational and financial performance across a national organization, including full accountability for revenue, profitability, staffing, and customer outcomes
• Demonstrated success leading multi-site or nationwide service operations with responsibility for multiple regions, business units, or large-scale distributed workforces for scalable growth
• Deep understanding of power electronics and distribution, UPS systems, generators and/or critical electrical systems
• Deep understanding and experience managing leaders of leaders and driving performance across geographically dispersed teams including field technicians and third-party service partners
• Experience improving operational performance metrics such as utilization, SLAs, and service efficiency
• Executive presence with the ability to influence customers, partners, and senior leadership
• Strong financial acumen, analytical skills, and data-driven decision-making capability
• Experience working in a matrixed, high-growth environment
• Experience scaling operations during periods of rapid growth or transformation

Benefits

• Comprehensive health benefits including medical, dental and vision insurance
• Flexible spending accounts
• HSA option
• Paid vacation
• Paid holidays
• Company-matching 401(k) Retirement
• Life Insurance
• Tuition reimbursement
• Professional development training
• Company vehicle
• Phone
• Laptop, or tablet
• All necessary tools and safety equipment

Company Overview