[Remote] Senior Principal, Business Consulting - Telecom

Note: The job is a remote job and is open to candidates in USA. Infosys is a global leader in next-generation digital services and consulting, and they are seeking a Senior Principal Level Management Consultant with expertise in the Communications, Media, and Technology industry. The role involves providing best-fit solutions for projects across communications service provider clients, collaborating with industry talents, and leading sales and pursuits focused on client business needs.

Responsibilities

• The resource will work closely with NOC, ITSM, and Wireless IT teams to support implementation and adoption of capabilities such as:
• Alert & Event Intelligence
• Event normalization and service-aware correlation
• Alert noise reduction and grouping
• Incident Intelligence & Enrichment
• Incident summarization (Now Assist)
• Contextual enrichment and similar incident analysis
• Impact Scoring & Prioritization
• Service-based impact scoring
• Service and customer impact propagation
• AI-Driven Operations
• Predictive Intelligence and event intelligence (AIOps)
• AI-assisted triage, recommendations, and continuous improvement
• Additionally, the role will support:
• Service modeling (TMF-aligned: CFS / RFS)
• CMDB and topology validation (CI relationships, service mapping)
• Data alignment required to enable OOTB capabilities and AI use cases
• Act as the on-site coordinator and execution lead
• Work directly with client stakeholders (NOC, ITSM, CMDB, Wireless IT)
• Operate under my direction, while I continue to lead: overall engagement; stakeholder management (ITSM, NOC and Dev leadership teams); solution direction and architecture

Skills

• Bachelor's degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering
• Min. 9 years of experience with Operational Technologies within the Communications Sector
• Has at least 3 years' experience designing, implementing, or managing platforms for CSP providers using MS Dynamics, Salesforce, ServiceNow, Oracle/SAP for above process areas
• Should be able to develop business process and system use cases
• Should be able to create the As-Is and To-Be Process and Use Case documents
• Should be able to guide, mentor and review the end-to-end solution
• The candidate must be a team player and is also expected to help the project team with any functional issues that may arise during the course of the project
• Excellent analytical skills and communication skills
• Ability to travel as needed (typically up to 4 days/week) to client locations
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
• An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
• Has at least 3 years' experience managing operations or analyzing and implementing process optimizations across an area of customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain
• At least 3 years of experience in implementing and enhancing industry standard products for CSP operations
• Experience and desire to work in a consulting environment that requires regular travel
• Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
• Experience in a CSP in North America across Mobility or Wireline networks will be preferred

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

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