Remote Live Chat Support Agent

Passion Home Health Services is seeking a responsive and detail-oriented Remote Live Chat Support Agent to provide real-time assistance to clients, families, and prospective patients through online chat platforms. This role plays a key part in delivering exceptional customer service while ensuring accurate and timely communication in a fully remote setting.

Key Responsibilities

• Respond promptly to client and visitor inquiries via live chat

• Provide accurate information about services, scheduling, and general policies

• Assist with basic intake questions and direct inquiries to appropriate departments

• Document chat interactions accurately in internal systems

• Maintain a professional and empathetic tone in all communications

• Escalate urgent concerns or clinical questions to supervisors or nursing staff

• Follow company confidentiality policies and HIPAA guidelines

• Meet response time and quality performance standards

Qualifications

• High school diploma or equivalent required

• Previous experience in customer service, online support, or healthcare support preferred

• Excellent written communication skills and grammar

• Strong typing skills and ability to multitask

• Ability to remain calm and professional in a fast-paced environment

• Comfortable using chat platforms, email systems, and basic office software

• Reliable internet connection and secure home workspace

Preferred Skills

• Experience in home healthcare or medical office environments

• Familiarity with CRM or client management systems

• Strong problem-solving and conflict-resolution skills

• Compassionate and service-oriented mindset

What We Offer

• 100% remote work opportunity

• Flexible scheduling

• Competitive hourly compensation

• Supportive and mission-driven team culture

• Training and ongoing support

How to Apply

Interested candidates should submit a resume and a brief cover letter highlighting relevant experience. Qualified applicants will be contacted for an interview.