[Remote] IT – ILS Administrator – Polaris

Note: The job is a remote job and is open to candidates in USA. Library Systems & Services, LLC is seeking an ILS Administrator to support the Polaris ILS for multiple library systems across the United States. The role involves ensuring optimal system performance, supporting public service operations, and enhancing patron access to library resources.ResponsibilitiesAdminister and maintain the Polaris ILS, including system configuration, permission management and user account creation across multiple library organizationsSupport and troubleshoot circulation functions, including loans, holds, renewals, fine management and notifications, in alignment with each library’s individual policiesManage system upgrades, releases, hotfixes and support cases in coordination with the vendorMaintain patron database integrity, including registration workflows and data standardsManage integrations with third-party services such as discovery layers, e-content providers, online payment systems and SIP2/NCIP/API authentication systemsOversee bibliographic and item record integrity and support cataloging workflowsAssist with the creation of reports to support library operations, collection analysis and statistical reportingPerform data clean-up, normalization and bulk record updatesProvide frontline and escalated support to library staff across all departmentsDevelop training materials and conduct staff training sessions for Polaris workflowsOther duties as assignedSkillsDemonstrated experience administering an ILS in a public library setting (Polaris ILS preferred but candidates with experience in comparable platforms will be considered)Strong customer service orientation with a solid understanding of circulation, patron services, cataloging and acquisitions workflowsFamiliarity with MARC records and library metadata standardsExperience with SIP2, APIs, and system integrationsBasic knowledge of Windows Server environments and networking conceptsStrong written and verbal communication skills, with the ability to explain technical concepts to non-technical library staffAbility to work independently with minimal supervision and follow through on tasks without close supervisionExcellent troubleshooting and problem-solving skillsMLS/MLIS preferredFamiliarity with SQL querying as a supplemental tool for data retrieval, reporting, or system analysisFamiliarity with SSRS or other library reporting toolsExperience working in a library consortium or multi-branch systemBenefitsMedical, Dental, and Vision Insurance401(k) Retirement PlanLife Insurance (Basic, Voluntary,and AD&D)Short-Term and Long-Term Disability InsurancePaid Time Off (Vacation, Sick Leave, and Holidays)Tuition Assistance ProgramProfessional Development and Training OpportunitiesEmployee Wellness ResourcesCompany OverviewLibrary Systems & Services is a library company offering library management services and solutions. It was founded in 1981, and is headquartered in Rockville, Maryland, USA, with a workforce of 1001-5000 employees. Its website is   Apply To this Job