[Remote] Information Technology Service Management Analyst

Note The job is a remote job and is open to candidates in USA. Technogen, Inc. is seeking a ServiceNow Senior Platform Engineer to optimize platform performance for high-volume workflows and large data sets. The role involves establishing engineering practices, improving operational resilience, and ensuring consistent delivery practices across teams. Responsibilities Identify and address runtime bottlenecks, performance constraints, and supportability risks Establish engineering practices that improve stability under production load Define and enforce technical standards for maintainable, upgrade-safe platform engineering Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams Reduce customization sprawl by promoting sound platform design and architectural discipline Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency Improve release predictability and reduce implementation risk through better engineering controls Partner with teams to ensure delivery practices support both speed and long-term maintainability Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality Support resilient engineering responses to incidents, degradation, or scaling pressures Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale Guide teams toward implementations that improve the durability and extensibility of the platform over time Skills 5+ years' experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms Strong understanding of performance optimization, engineering standards, release practices, and operational resilience Hands-on experience improving maintainability, scalability, and observability in complex environments Proven ability to balance delivery speed with control, supportability, and long-term platform integrity Must be onsite at the client in one of the following locations Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA Bachelor's Degree preferred Experience supporting service-centric or Service-Aware operating models Familiarity with platform lifecycle management, observability practices, and engineering governance Background in highly regulated or high-availability environments Relevant engineering or platform certifications Company Overview Technogen, Inc. It was founded in 2003, and is headquartered in Chantilly, Virginia, USA, with a workforce of 201-500 employees. Its website is http//technogeninc.com.