[Remote] French Bilingual Customer Service Specialist

Note The job is a remote job and is open to candidates in USA. TalentPop App is building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. They are seeking a Bilingual Customer Service Specialist (French/English) to provide outstanding support across voice, chat, and email channels while helping customers feel heard, valued, and supported. Responsibilities Provide exceptional support via inbound calls, chat, and email Troubleshoot issues effectively and find quick resolutions Personalize interactions to build strong customer relationships Work closely with your team to enhance the customer experience Offer feedback to refine our service quality Skills Fluent in French and English 1+ year of remote/online experience in customer service or a similar role Excellent written and verbal communication skills Calm and solution-focused under pressure Personal PC or laptop with a minimum i5 processor Stable internet connection with at least 25 Mbps upload and download speeds Previous experience with bilingual customer support is an advantage Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus Familiarity with E-Commerce and CRM systems is a plus Benefits Competitive wage with annual increases. Paid Time Off to recharge. Monthly health stipend available for your well-being.. Performance Bonuses for your hard work. Permanent work-from-home setup. Company Overview It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is http//talentpopapp.com.