[Remote] Fraud & Dispute Associate
Note: The job is a remote job and is open to candidates in USA. Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Fraud & Dispute Associate will support clients' card portfolio chargeback programs by investigating claims and deciding on the best path to resolution, ensuring excellent client service and compliance with regulatory requirements.
Responsibilities
- Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud
- Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines
- Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders
- Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information
- Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input
Skills
- High school diploma
- 0-2 years of financial or customer service experience
- Knowledge of Regulation E and Regulation Z
- Knowledge of Visa and/or Mastercard operating regulations
- Experience with electronic funds transfer (EFT)
- Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
- Intermediate computer skills (40 WPM minimum)
- Strong problem-solving skills
- Strong decision-making skills
- Strong communication skills (written and verbal)
- Ability to work in a collaborative team environment
- Ability to prioritize workload
Company Overview
