[Remote] Director, GTM Ops (Americas)

Note: The job is a remote job and is open to candidates in USA. Smartsheet has been empowering teams for over 20 years and is now seeking an experienced and strategic Director of Go-To-Market Operations. This role will lead GTM initiatives, analytics, and business operations functions that support the Americas GTM leadership team, focusing on shaping GTM strategy and driving market success.


Responsibilities

  • Develop and execute comprehensive GTM strategies aligned with company objectives and regional market needs
  • Collaborate with cross-functional teams, including product, sales, and marketing, to ensure cohesive execution of GTM plans
  • Provide strategic recommendations based on market research, competitive analysis, and performance metrics
  • Oversee the development and implementation of robust analytics frameworks to measure GTM effectiveness and ROI
  • Utilize data-driven insights to inform decision-making and optimize GTM strategies
  • Monitor and analyze market trends, customer behavior, and competitive landscape to identify opportunities and threats
  • Act as the primary liaison between the central GTM strategy team and regional leaders, providing guidance and support tailored to regional market conditions
  • Address regional challenges and opportunities by adapting GTM strategies to fit local requirements and preferences
  • Facilitate the sharing of best practices and success stories across regions to drive consistency and excellence
  • Oversee the annual planning process and partner with regional leaders and the broader revenue operations team to ensure alignment on planning initiatives
  • Steward analytics resources to ensure regional leaders have the support and resources they need to make data driven decisions when running their businesses
  • Establish and monitor KPIs to assess the effectiveness of GTM strategies and initiatives
  • Prepare and present regular performance reports and strategic recommendations to senior management
  • Implement continuous improvement processes based on performance data and feedback
  • Spearhead a regular business review cadence for regional leaders with support of revenue analysts
  • Manage a local analyst dedicated to supporting regional leaders, and work with the broader analyst team to generate new data sets to support insights
  • Foster a collaborative and high-performance work environment, setting clear goals and performance metrics for team members
  • Ensure effective communication and alignment between the central GTM operations team and regional leaders
  • Support the QBR Process
  • Support the forecasting and pipeline cadence
  • Perform other duties as assigned

Skills

  • Bachelor's degree in Business, Marketing, Analytics, or a related field
  • 8+ years of experience in GTM strategy, business analytics, or a related field, with a demonstrated track record of success
  • Proven experience in leading and managing teams, with a strong ability to mentor and develop talent
  • Exceptional analytical skills with the ability to translate complex data into actionable insights
  • Strong understanding of market dynamics, customer segmentation, and competitive analysis
  • Excellent communication, presentation, and interpersonal skills
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
  • Proficiency in analytics tools and platforms, such as Tableau, Snowflake, or similar
  • Legally eligible to work in the United States on an ongoing basis
  • MBA or advanced degree preferred

Benefits

  • Employer subsidized medical/vision and dental coverage for full-time employees
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Sick Time Off
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)

Company Overview

  • Smartsheet is a cloud-based work management platform that empowers collaboration, drives better decision-making, and accelerates innovation. It was founded in 2005, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.smartsheet.com.

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