[Remote] Customer Support Representative

Note The job is a remote job and is open to candidates in USA. Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. The Customer Support Representative is responsible for providing best-in-class customer service and claims assistance, managing daily tasks, and ensuring compliance with set standards for contractors. Responsibilities Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency Proactively ensure contractor compliance with standards set forth in best practices Review insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practices Handle incoming and outgoing phone calls and email in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas Train contractors and adjusters on all Altimeter products as needed Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties Assist with catastrophe events as needed Perform other duties as assigned Skills High school diploma required Two years of Customer Service experience Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook Must be able to work in both a team environment and autonomously Self-motivated and independently able to prioritize tasks and resolve issues Bachelor's degree (BA/BS) preferred Insurance industry or construction experience strongly preferred Previous experience working with general contractors/vendors is a plus Intermediate to advanced computer skills Strong interpersonal skills and demonstrated ability to work effectively with business leadership Problem solving skills, including issue resolution and positioning Multi-channel communication and support experience including instant messaging, email, and phone calls with customers Ability to stay organized while managing multiple priorities Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox Knowledge of Claims Management Systems a plus Company Overview Altimeter Solutions Group is a tech-enabled managed repair company that offers remediation, restoration, and specialty services. It was founded in 1999, and is headquartered in Eugene, Oregon, USA, with a workforce of 201-500 employees. Its website is https//altimetersolutionsgroup.com.