[Remote] Customer Service Representative

Note The job is a remote job and is open to candidates in USA. SANY America is seeking a friendly and dependable Customer Service Representative to join their team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive experience. Responsibilities Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner Listen carefully to customer concerns and provide timely, accurate solutions Assist customers with product information, account inquiries, orders, returns, and service requests Resolve customer complaints with patience, empathy, and a problem-solving mindset Maintain accurate records of customer interactions and transactions Collaborate with team members and other departments to address customer needs effectively Follow company policies and procedures while delivering exceptional service Identify opportunities to improve the customer experience and share feedback with management Skills High school diploma or equivalent required Strong verbal and written communication skills Excellent listening and interpersonal skills Ability to remain calm and professional in challenging situations Strong attention to detail and organizational skills Comfortable using computers, customer management systems, and standard office software Positive attitude and willingness to learn Previous customer service experience is preferred but not required Benefits Supportive and collaborative work environment. Opportunities for training, growth, and career development. Competitive compensation and benefits package. Company Overview Sany America is a machinery company that provides crawler cranes, hydraulic excavators, and motor graders. It was founded in 2006, and is headquartered in Peachtree City, Georgia, USA, with a workforce of 201-500 employees. Its website is http//sanyamerica.com. Company H1B Sponsorship SANY America has a track record of offering H1B sponsorships, with 6 in 2025, 6 in 2024, 6 in 2023, 7 in 2022, 7 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.