Product Operations Manager / Sr. Product Operations Manager

Job Description Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers, all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech industry, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible. Position Overview Applied Systems, Inc., a worldwide leader in insurance technology, is seeking a Product Operations Manager/Sr. Product Operations Manager to join our Product Operations Team. Product Operations enables the achievement of product and business outcomes. Product Operations is responsible for process improvement design, tooling, automation, and leading all related cross-functional work and communication in support of our Product Teams. We are seeking a Product Operations Manager to drive process optimization, governance, and continuous improvement throughout the Product Development Lifecycle with a specific focus on Go-To-Market (GTM) and Post-Launch Success functions. In this role, you will be responsible for designing, refining, and standardizing processes that enable Product Operations Managers (POMs) to effectively support GTM and post-launch efforts. You will ensure POMs are equipped with the necessary tools, resources, and knowledge to execute these initiatives consistently and efficiently. You will lead the creation and implementation of standardized frameworks and best practices to ensure alignment with cross-functional stakeholders and operational consistency across product teams. This includes developing training materials, hosting workshops, and promoting efficient management of timelines, resources, and deliverables. You will also establish clear governance structures to ensure all stakeholders follow agreed-upon processes and adhere to quality standards. Collaborating closely with POMs and engaging with cross-functional teams, you will ensure that GTM processes remain consistent across the product portfolio. You will also lead cross-functional training efforts to drive awareness and adoption of best practices, empowering teams to execute initiatives with greater alignment and efficiency. Through ongoing support and guidance, you will empower teams to overcome challenges, maintain transparency, and drive product initiatives that deliver measurable success and long-term value for the business and its customers. What You'll Do • Lead and manage high-priority, cross-functional projects related to process optimization and governance, ensuring alignment and consistency across Go-To-Market (GTM) and Post-Launch Success initiatives ultimately driving desired business outcomes • Effectively collaborate with individuals across various functions and SBUs at all levels, fostering a cooperative and productive work environment • Define and prioritize milestones to streamline processes for POMs, ensuring timely delivery and keeping stakeholders informed of any progress or changes. • Develop and oversee processes and governance for incorporating metrics and required instrumentation into GTM and Post Launch processes, driving teams toward actions and outcome achievement • Proactively identifies and communicates potential risks/issues, assessing their probability and potential impact, and develops strategies to manage risks. • Communicate critical issues and decisions to leadership, driving alignment and ensuring action is taken to maintain consistent governance of processes. • Resolves cross-functional issues within projects and programs effectively, demonstrating leadership without positional authority • Defines, documents, and establishes best practices for product operations, working with team to implement standardized processes that enhance operational efficiency and consistency. • Take ownership of the tools supporting GTM and Post-Launch efforts, leading their implementation, training, and adoption, while proactively identifying opportunities for optimization and improvement. • Mentor team members, acting as a resource for colleagues with less experience and enhancing their professional development. We're looking for someone who: • Can work remotely or from an Applied Systems office. • Ability to travel up to 10%. We're Excited to Learn More About You The Product Operations Manager position requires your experience in some or all the following: • 3 - 5 years of experience in Product Operations and/or Product Management • Strong leadership, communication, and strategic planning skills, with a proven ability to adapt to change and translate it into action plans. • Highly proficient in collaborating effectively, resolving interpersonal issues blocking project success, and facilitating team member contributions. • Driving product