Operations Manager (Baywash Operations)

Eight Bay Systems Sdn Bhd is the proud operator of Baywash, Malaysia’s premier professional car detailing brand. With a strong presence in prestigious locations, we set the benchmark for convenience and excellence in car care. We specialize in high-end detailing, from premium snow washes to advanced ceramic coatings, serving a discerning clientele.

We are looking for a results-driven Operations Manager to lead our service teams, optimize workflows, and uphold our reputation for luxury car care.

Key Responsibilities

  • Multi-Site Oversight: Manage daily operations across all Baywash outlets to ensure maximum efficiency and consistent service quality.
  • Team Leadership: Lead, mentor, and supervise Outlet Supervisors and Detailing Crews. Manage recruitment, training, and performance appraisals.
  • Quality Assurance: Conduct regular audits to ensure all car detailing services (interior/exterior) meet the "Baywash Gold Standard."
  • Strategic Planning: Develop and implement SOPs to improve turnaround time without compromising quality.
  • Inventory & Vendor Management: Oversee the procurement of premium detailing chemicals, equipment, and consumables; manage relationships with suppliers.
  • Customer Excellence: Resolve escalated customer feedback and maintain high retention rates through superior service delivery.
  • Financial Performance: Monitor outlet P&L, manage operational budgets, and implement strategies to achieve monthly sales targets.
  • Mall Liaison: Maintain professional relationships with Mall Management regarding facilities, water/electricity usage, and security.
Requirements
  • Experience: Minimum 3 years of experience in Operations Management, preferably in Automotive Detailing, High-End Retail, or Hospitality.
  • Education: Bachelor’s Degree in Business Administration, Management, or a related field.
  • Skills: Strong leadership, excellent problem-solving skills, and a "hands-on" approach to management.
  • Knowledge: Familiarity with car detailing products (e.g., Fireball, coatings) and car park management systems is a significant advantage.
  • Communication: Fluent in English and Bahasa Malaysia.
  • Mobility: Must possess own transport and be willing to travel between mall locations.
  • Availability: Willingness to work on weekends or public holidays if operational needs arise (this is a retail-based environment).
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