ON-SITE Customer Service Representative

We are looking for a Customer Service Representative to support a Contract assignment based in Montgomery, Alabama. This role focuses on delivering responsive service to customers by phone, assisting with order-related inquiries, and ensuring each interaction is handled accurately and professionally. The ideal candidate is comfortable managing a high volume of inbound and outbound communication while maintaining strong attention to detail and a customer-first approach.Responsibilities:• Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs.• Place outbound calls as needed to follow up on requests, confirm details, and help resolve outstanding issues.• Enter customer orders into the system with accuracy and verify information before finalizing transactions.• Address service-related inquiries by identifying customer needs and guiding them toward appropriate solutions.• Document conversations, actions taken, and relevant updates to maintain clear and complete account records.• Handle a steady call volume while meeting service expectations for professionalism, responsiveness, and accuracy.• Collaborate with team members and internal partners to resolve customer matters efficiently and improve service outcomes.