Medium is hiring: Remote | Entry Level | Customer Support Coordinator in Los Angeles

POSITION OVERVIEW
We are seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment.
This position focuses on communication, organization, and delivering a positive client experience.
This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.
KEY RESPONSIBILITIES
* Respond to client inquiries and provide timely, professional support
* Assist with coordinating scheduling, reservations, and service requests
* Maintain accurate client records and support documentation in internal systems
* Communicate with clients via email, phone, and online platforms
* Track and follow up on open requests to ensure resolution
* Review service details and confirmations for accuracy
* Provide general administrative and customer support
* Collaborate with internal teams to ensure a smooth client experience
QUALIFICATIONS
* Strong written and verbal communication skills
* Excellent organizational skills and attention to detail
* Comfortable using online systems and customer support tools
* Ability to manage multiple tasks in a remote environment
* Customer service or administrative experience preferred
* Reliable internet access and ability to work remotely
PREFERRED (NOT REQUIRED)
* Experience in customer service, coordination, or administrative support
* Interest in travel, hospitality, or event-related services
WHAT WE OFFER
* Flexible remote work environment
* Step-by-step onboarding and ongoing support
* Opportunities for growth and advancement based on performance
* Supportive and collaborative team environment
$45,000 - $75,000 a year
WORK ENVIRONMENT
This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.
APPLY TODAY
If you enjoy helping clients stay organized and ensuring booking details are handled efficiently, we encourage you to apply.
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