Medical Receptionist

About Us:

Mensana Center provides psychiatric services to individuals of all ages, helping them achieve emotional well-being and a higher quality of life. Our team of board-certified psychiatrists, nurse practitioners, therapists, and support staff collaborate to create individualized treatment plans that address each patient's unique needs.

Job Summary:

The Receptionist serves as the first point of contact for patients, assists clinical staff, and helps maintain efficient and organized workflows.

Key Responsibilities:

Patient Care and Administrative Support

· Greet and check in patients in a courteous and supportive manner

· Address patient inquiries in person, over the phone, or via secure messaging

· Manage patient intake, consent, and HIPPA forms

· Collect patient balances for in-person payments

· Open and close the clinic, including securing the facility and assisting with preparing the front office for daily operations

Scheduling and Communication

· Answer incoming phone calls and respond or triage calls effectively

· Maintain a detailed call log including caller information, the reason for call, and action items required

· Ensure the call log is followed up in a timely manner

· Schedule and confirm patient appointments, follow-ups and virtual visits

· Maintain and update provider appointment calendars, ensuring optimal scheduling for providers

· Communicate with patients regarding appointment reminders, follow-up instructions, virtual office access links, and general inquiries

Clinical Support

· Assist providers with organizing and distributing medication samples

· Communicate with pharmacies regarding prescription refills, clarifications, and prior authorizations

· Scan and upload documents to patient charts

· Obtain biological specimens from patients

· Facilitate pickup/delivery of specimen results and update patient information in the diagnostic company platform

· Communicate patient concerns and schedule updates to clinical staff promptly

· Assist with ad-hoc requests and special projects as assigned to support the overall mission, goals, and values of the clinic

Qualifications:

· 2+ years of experience in a medical or behavioral health setting

· Strong communication, organizational, and multitasking skills

· Proficiency with EHR software (Practice Fusion), Microsoft Office, and Google Workspace

· Ability to work with diverse populations and manage sensitive and confidential situations with professionalism and empathy

· Familiarity with HIPAA and confidentiality practices

Physical Requirements:

This position primarily operates in an office environment. The role requires the ability to sit for extended periods, use a computer and other standard office equipment, and occasionally lift or move items up to 10–15 pounds. Some walking, bending, and standing may be required.

Compensation and Benefits:

· $24/hour

· Paid time off (vacation, sick leave, and holidays as outlined in the company handbook)

· Health insurance assistance (as outlined in the company handbook)

Pay: $23.00 - $25.00 per hour

Benefits:

• Paid time off

Work Location: In person