Medical Receptionist
Job Title: Medical Receptionist/Scheduler
Department: Clinic
Job Function: Responsible for greeting patients, appointment scheduling, providing information, communicating with all departments, ability to multi task.
Job Qualifications:
- Education:
- High school diploma or GED.
- Minimum of one-year in a healthcare setting
- Minimum of one-year customer service experience
- Minimum of one-year experience with Microsoft office
Job Duties and Responsibilities:
- Greets patients in a polite, prompt, amp; helpful manner
- Answers telephone, provides appointment information, directs/transfers calls to appropriate departments
- Obtains, verifies and updates patient demographic information
- Collects monies due for patients visits (i.e. copay, deductible/coinsurance, self-pay)
- Check patients in and out for appointments
- Checking schedules and organizing patient flow
- Maintains clean, orderly waiting and reception area
- Performs insurance benefit verification
- Updates all patient profiles
- Reports problems or irregularities with patient flow
- Sort and distribute faxes and other patient correspondence
- Collect balance on account or send patient to Billing department for arrangements
- Ensures positive customer service atmosphere is continuously maintained
- Ability to fill in for other staff and cover in case of sickness or vacation
- Knowledge of:
- Medical office procedures
- Grammar, spelling, and punctuation
- Medical terminology
- Customer service concepts.
- Skilled in:
- Operating a computer, scanner and copy machine
- Answering a multi-line phones system
- Time management and organization.
- Ability to:
- Speak clearly and concisely
- Project a pleasant and professional image
- Read, understand and follow oral and written instructions
- Sort and file materials correctly by alphabetic and numeric systems
- Work in a team setting
- Other duties as assigned.
Job Relationships:
Supervises: N/A
Supervised by: Clinic Nurse Manager
Promotion from:
Promotion to:
This job description is not an employment contract. Employment at Kansas Heart Hospital is at-will. KHH reserves the right to alter this job description at any time without notice.
