Lead Software Trainer, EHR - REMOTE (US) - EHR/EPR/EMR system training experience required

WELLTOWER – REIMAGINE REAL ESTATE WITH US At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday. We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team. ABOUT THE ROLE The Lead Software Trainer, Yardi Systems is an experienced and dynamic team player who will play a pivotal role in the design, delivery, and optimization of Welltower’s enterprise training programs focused on the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to enhance user adoption, streamline operational processes, and strengthen system proficiency across our operator and internal teams. The Lead Trainer will be required to work within a high-demand, performance-driven environment that focuses on implementing scalable learning solutions aligned with the company’s overall business strategy. The ideal candidate is a strong communicator and team leader who thrives in a high-demand, performance-driven environment, and who can lead both training delivery and program improvement initiatives across the enterprise. KEY RESPONSIBILITIES • Leads, mentors, and develops a high-performing team of trainers, providing direction, feedback, and support to drive professional growth and ensure the consistent delivery of impactful learning experiences. • Directs and coordinates the planning and execution of training programs across multiple projects and delivery modalities, ensuring alignment with business objectives, timelines, and quality standards. • Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives and ensure effective delivery of training initiatives. • Provides expertise in instructional design, adult learning principles, and technology-enabled training to optimize the user experience and promote system proficiency. • Works closely with the Yardi Implementation team, business leads, and external partners to design and execute comprehensive training programs aligned with project timelines and goals. • Leads the creation, maintenance, and enhancement of training content, including user guides, job aids, video tutorials, and e-learning modules, ensuring alignment with current system functionality. • Implements quality assurance processes to evaluate training effectiveness, incorporating performance metrics, feedback, and learning analytics to drive continuous improvement. • Provides ongoing support to end users post-training, identifying knowledge gaps, addressing system challenges, and recommending process or content enhancements. • Partners with internal support teams to troubleshoot user issues, optimize workflows, and reinforce best practices across the organization. • Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture. • Develops regular and comprehensive status updates and reports for senior leadership, highlighting training progress, adoption metrics, and opportunities for improvement. • Anticipates and mitigates risks, dependencies, and impediments related to training delivery and adoption, proactively developing solutions to ensure project and user success. • Leads, mentors, and develops a high-performing team of trainers, managing their day-to-day activities, project assignments, and professional growth to ensure consistent and high-quality program delivery. • Oversees the planning, scheduling, and execution of training sessions across multiple locations and modalities, ensuring alignment with business priorities and project timelines. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. TRAVEL Periodic travel should be expected for onsite training delivery and project engagement. Overnight travel may be required based on project needs. MINIMUM REQUIREMENTS Skills / Specialized Knowledge • Proven leadership experience in training development and facilitation. • Strong interpersonal, communication, and mentoring skills with the ability to engage diverse audiences. • Solid understanding of project management and agile practices. • Demonstrated ability to