Jira Configuration Engineer | Offshore

<div style="font-style:normal; font-weight:400; margin:0px; padding:0px"> <div style="margin:0px; padding:0px"> <p><span>The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.</span></p> <p> </p> <p><strong>Key Responsibilities</strong> </p> </div> <div style="margin:0px; padding:0px"> <ul> <li>Configure Jira Service Management projects, issue types, request types, and workflows. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Build and configure the <strong>service portal and service request catalog</strong>. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Implement SLA policies, priority rules, queues, and escalation workflows. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Configure approval workflows for service requests and identity access requests. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Configure knowledge base integration with Confluence. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Develop dashboards and operational reporting for service teams. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Implement automation rules for ticket routing, notifications, and lifecycle management. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Support platform enhancements and configuration changes during implementation. </li> </ul> </div> <div style="margin:0px; padding:0px"> <p> </p> </div> <div style="margin:0px; padding:0px"> <p><strong>Required Skills & Qualifications</strong> </p> </div> </div> <div style="font-style:normal; font-weight:400; margin:0px; padding:0px"> <div style="margin:0px; padding:0px"> <ul> <li>3–6 years of experience configuring Jira or Jira Service Management. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Strong experience configuring workflows, request types, screens, and custom fields. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Experience implementing Jira automation rules and operational dashboards. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Familiarity with ITSM processes and service management workflows. </li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li>Experience working with Jira Cloud environments. </li> </ul> </div> </div>