IAM Platform Support Specialist - Spanish Bilingual

July 4, 2026

<h3>IAM Platform Support Specialist - Spanish Bilingual Location: Remote - US</h3>We are seeking a Spanish-speaking Identity & Access Management (IAM) Support Engineer II to support enterprise identity security platforms within a 24x7 operations environment. This role provides Level 2 support for IAM and access management technologies, troubleshooting authentication, provisioning, identity governance, and access-related issues. Candidates with hands-on experience supporting IAM platforms such as SailPoint, Saviynt, IBM Verify, Ping Identity, ForgeRock, Oracle Identity Manager, Okta, or other enterprise identity solutions are encouraged to apply.This position supports government-related programs and requires U.S. Citizenship with the ability to obtain and maintain a government security clearance.<h3>Key Responsibilities</h3><ul><li>Provide Level 2 operational support for enterprise IAM environments.</li><li>Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents.</li><li>Support identity lifecycle management processes, including onboarding, role management, and deprovisioning.</li><li>Monitor IAM systems and respond to alerts, incidents, and service requests.</li><li>Collaborate with engineering teams to identify root causes and implement corrective actions.</li><li>Maintain operational documentation, runbooks, and knowledge base articles.</li><li>Support user access reviews, compliance activities, and audit requests.</li><li>Participate in shift rotations and after-hours support as required.</li><li>Escalate complex issues appropriately and drive resolution through closure.</li><li>Assist with platform upgrades, patching, and operational maintenance activities.</li></ul><h3>Required Qualifications</h3><ul><li>U.S. Citizen with the ability to obtain and maintain a government security clearance.</li><li>Fluent in both English and Spanish (written and verbal).</li><li>2+ years of experience supporting Identity and Access Management solutions.</li><li>Experience with at least one of the following:<ul><li>SailPoint</li><li>Saviynt</li><li>IBM Verify</li><li>Okta</li><li>Ping Identity</li><li>ForgeRock</li><li>Oracle Identity Manager (OIM)</li><li>Microsoft Entra ID / Azure AD</li></ul></li><li>Experience troubleshooting IAM-related incidents and service requests.</li><li>Understanding of access provisioning, authentication, authorization, and identity governance concepts.</li><li>Willingness to work assigned shifts, including evenings, weekends, or rotational schedules.</li></ul>Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.

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