HR Shared Services Tier 1 Specialist

Job Description:

• Serves as first point of contact for employee assistance and information
• Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and policies and procedures
• Supports the department in the administration of other transactional work
• Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes
• Resolve cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures
• Escalate complex cases to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date
• Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
• Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
• Maintain high degree of confidentiality

Requirements:

• Has a High School Diploma or GED
• One 1+ years of prior experience in customer service or inbound call centers or related experience
• Must be 21 years of age or older

Benefits:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts