[Hiring] Mental Health Practice Administrator @Virtual Peace of Mind

Role Description

The Mental Health Administrator provides operational and financial leadership for a behavioral health practice, ensuring smooth coordination between clinical staff, billing, clients, and leadership. This role oversees administrative systems, referral workflows, compliance, billing operations, and reporting to support efficient, high-quality delivery of mental health services. The ideal candidate has experience in mental health practice management or healthcare administration, including oversight of billing and revenue cycle processes, and thrives in a fully remote environment.

• Practice Operations:
  • Manage patient referrals, verifications, scheduling, and intake workflows to ensure timely access to care.
  • Troubleshoot and resolve non-clinical issues such as scheduling conflicts or process delays.
  • Partner with clinical leadership and administrative teams to maintain efficient systems.
• Billing & Revenue Cycle Oversight:
  • Oversee billing operations, including claim submission, payment posting, and denial management.
  • Ensure timely and accurate revenue cycle processes.
  • Collaborate with billing vendors or internal staff to resolve discrepancies.
  • Monitor accounts receivable and provide leadership with regular financial reporting.
  • Monitor patient billing (coinsurance, copays, deductibles).
• Provider & Patient Support:
  • Act as a liaison between providers, clients, and administrative staff.
  • Ensure providers have accurate documentation and support for billing and compliance.
  • Oversee client and provider communication regarding scheduling, billing, and practice operations.
• Compliance & Reporting:
  • Ensure adherence to HIPAA, state regulations, payer requirements, and organizational policies.
  • Track service utilization, billing performance, and prepare regular reports for leadership.
  • Maintain accurate documentation to support audits, compliance reviews, and financial accuracy.
• Program & Practice Development:
  • Identify opportunities to streamline workflows and improve the client and provider experience.
  • Collect and integrate feedback to inform service and operational improvements.
  • Contribute to growth initiatives, quality assurance, and long-term practice planning.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Health Administration, Business, Social Work, or related field required.
• 3–5 years of experience in mental health or healthcare practice administration.
• Proven experience with billing, insurance claims, and revenue cycle management.
• Strong knowledge of behavioral health workflows (intake, referrals, scheduling, compliance, utilization).
• Excellent organizational and communication skills.
• Proficiency in Google Workspace, Excel, and practice/project management tools and systems (e.g., Trello, Airtable, ClickUp, EHRs).
• Experience working in a fully remote practice environment preferred.

Benefits

• Retirement: 401(k) with up to 3% employer match.
• Health: Individual Coverage HRA (ICHRA) stipend up to $300/month toward health insurance premiums.
• Paid Time Off: 10 days of PTO annually, 6 paid holidays, 3 wellness/sick days per year.