Healthcare Virtual Assistant | Mandarin Bilingual (Remote)

<p><br></p><p><strong>Overview</strong>:</p><p><br></p><p>Snapscale is looking for a <strong>Mandarin Bilingual Healthcare Virtual Assistant</strong> who can work remotely to join our team and play a key role in ensuring a seamless patient experience. If you have strong communication skills in <strong>Mandarin and English</strong>, attention to detail, and a passion for healthcare, we’d love to hear from you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Verify patient benefits and insurance coverage</li><li>Reactivate past patients and maintain engagement</li><li>Answer inbound calls and assist patients with inquiries in <strong>Mandarin and English</strong></li><li>Follow up on appointment confirmations and reminders</li><li>Make outbound calls to leads and potential patients</li><li>Schedule and reschedule patient appointments efficiently</li><li>Process prescription refills in accordance with clinic policies</li><li>Manage electronic medical records (EMR) accurately</li><li>Audit laboratory results and follow up on missing or pending results</li><li>Monitor and oversee the clinic’s virtual kiosks</li></ul><p><br></p><p><br></p><p><strong>Perks:</strong></p><p><br></p><ul><li>Health Maintenance Organization (HMO)</li><li>Competitive pay</li><li>Government-mandated benefits</li><li>13th month pay</li><li>Night differential pay</li><li>Internet allowance</li><li>Perfect attendance bonus</li><li>Yearly salary increase</li><li>Opportunities for career growth and development</li></ul> <br><h3>Requirements</h3> <ul><li>Proficient in both written and spoken <strong>Mandarin </strong>and <strong>English</strong></li><li>BPO experience in a healthcare account is a must</li><li>Experience working virtually for a Private Clinic/Hospital in the US is preferred</li><li>Comfortable working with US-based clinics and physicians</li><li>Experience handling EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling is a must</li><li>Soft skills such as empathy are essential as you may be talking to people who have medical issues</li><li>Organized and detail-oriented</li></ul><p><br></p>