E-Commerce Customer Service & Order Processing Specialist

A leading Manufacturer of Outdoor Living Products located in Pomona CA is seeking a detail-oriented and customer-focused E-Commerce Customer Service & Order Processing Specialist to support our growing online business. This role is responsible for managing customer inquiries, processing orders, and ensuring a seamless experience across all e-commerce channels.

Key Responsibilities

Customer Service

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Resolve issues related to orders, shipping, returns, and product questions
• Maintain a high level of customer satisfaction and brand representation

Order Processing

• Accurately process and manage daily e-commerce orders
• Coordinate with warehouse and logistics teams to ensure timely fulfillment
• Monitor order status and shipping updates

E-Commerce Support

• Assist in managing online storefronts (e.g., Amazon, Wayfair, Home Depot, Lowe's, Walmart, etc.)
• Identify and report system or fulfillment issues

Qualifications

• 2–3 years of experience in e-commerce, customer service, or order processing
• Familiarity with e-commerce platforms (Amazon, Home Depot, Lowe's, Wayfair, etc.)
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office / Google Workspace
• Ability to multitask and prioritize in a fast-paced environment

Job Type: Full-time Pay: $20.00 - $25.00 per hour

Benefits

• 401(k)
• Health insurance
• Paid time off

Experience:

• E-commerce: 2 years (Required)

Ability to Commute:

• Pomona, CA 91768 (Required)

Work Location: In person