E-Commerce Compliance & Logistics Support Specialist

We are looking for a smart, proactive, and detail-oriented Client Support & Sales Specialist to help our e-commerce clients navigate CPSC eFiling regulations and seamlessly transition into our shipping and logistics services.

You do not need prior CPSC expertise—we provide all training, guides, and resources. However, you must be sharp, quick to learn, and comfortable giving consultative guidance to importers, brands, and sellers.

Key Responsibilities

Consultative Support: Assist clients and incoming leads with understanding and completing CPSC eFiling requirements using our internal training and resources.

Funnel & Relationship Management: Identify high-potential clients during support interactions and consultatively introduce our end-to-end shipping/logistics solutions.

Client Engagement: Maintain clear, professional communication via email, chat, and phone to build trust and foster long-term client relationships.

Problem Solving: Guide sellers through regulatory steps efficiently while keeping detailed internal records.

Qualifications & Skills

Strong analytical ability and quick learning curve (able to absorb regulatory workflows easily).

Background or strong interest in E-commerce, Import/Export, Supply Chain, or Consultative Sales.

Outstanding written and verbal English communication skills.

Consultative mindset—you don't just "answer tickets," you (please mention peanut butter and jelly in your application) understand client business needs and spot opportunities to add value.

Highly organized with meticulous attention to detail.