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1. Customer Service:
* Greet customers with a friendly and positive attitude.
* Take customer orders accurately and efficiently, both in-store and at the drive-thru.
* Address customer inquiries, concerns, and complaints with a helpful and professional approach.
* Serve food and beverages in a timely manner, ensuring they meet Dunkin' Donuts quality standards
2. Food and Beverage Preparation:
* Prepare food items (such as donuts, sandwiches, and baked goods) and beverages (like coffee, iced drinks, and smoothies) according to Dunkin's recipes and standards.
* Operate kitchen equipment (such as fryers, ovens, and coffee machines) safely and efficiently.
* Ensure all food and drinks are presented attractively and are served to customers at the correct temperature.
3. Maintaining Cleanliness:
* Clean and sanitize workstations, food prep areas, and customer dining areas.
* Ensure that the kitchen and dining areas meet health and safety standards.
* Take out the trash and maintain cleanliness throughout the restaurant.
* Regularly restock supplies, including cups, lids, condiments, and napkins.
4. Cash Handling and Register Operations:
* Operate the cash register, handling payments, and providing change accurately.
* Process credit card and mobile app transactions quickly and securely.
* Ensure the register is balanced and handle cash according to company policies.
5. Teamwork and Communication:
* Work closely with other team members to ensure smooth and efficient restaurant operations.
* Communicate clearly with coworkers and management to ensure accurate order fulfillment and customer satisfaction.
* Assist in training new team members and share best practices for food preparation, customer service, and safety.
6. Health and Safety Compliance:
* Follow health and safety standards, including proper food handling and sanitation practices.
* Maintain personal hygiene and adhere to Dunkin' Donuts' uniform standards.
* Report any safety hazards or maintenance issues to the manager immediately
7. Other Duties as Assigned:
* Assist with opening and closing tasks, including preparing the store for the day and securing the store at night.
* Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager.
## Requirements
* A positive attitude, enthusiasm, and a willingness to learn.
## Benefits
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k)
* Paid Time Off
