Director, Retirement and Benefits Center

May 9, 2026

Summary The incumbent manages centralized services for GSA in the functional areas of Benefits, Retirements and Workers Compensation. Serves as the Agency Benefits Officer and Program Manager and reports to the Deputy Director, Human Resources Services. Location of position: GSA, Office of Human Resources Services, Office of Human Resources Management, Kansas City, MO. We are currently filling one vacancy, but additional vacancies may be filled as needed. Duties Help As a Director of Benefits and Retirement Center you will perform the following duties: <ul><li>Ensures transactional processing and maintenance of Office of Workers' Compensation (OWCP) claims, employee benefits, and retirement actions, including Voluntary Separation Incentive Payment (VSIP) and Voluntary Early Retirement Authority (VERA), preparation of required forms, reconciliation of program data and records, and maintenance of hardcopy or electronic files; provides guidance, counseling, and training to employees and managers on program operations, policies, and procedures; and develops and disseminates OWCP, benefits, and retirement related communications and coordinates training delivery.</li><li>Leads the development and implementation of agency benefits policies and procedures, including associated interpretive material to implement policy changes due to new legislation and/or requirements; presents and routes draft policy directives to HR leadership, Benefits and Retirement Center (BRC), and the GSA Executive Team to obtain input, provide high level briefings, and discuss prior to inputting policies into Controlled Document Tracker (CDT) routing process for final approval; responds to questions and inquiries from the Office of General Counsel regarding policies and directives; ensures GSA-wide implementation once approved.</li><li>Applies a wide range of qualitative and/or quantitative methods to assess and improve program effectiveness and/or complex management processes, projects and systems; reviews specific goals and objectives; monitors the sequence and timing of key program events and milestones and evaluates overall program accomplishment.</li><li>Provides authoritative advice and guidance to management officials, presents high-level briefings to HR leadership, BRC, and GSA Executive Team, prepares national communications, and represents GSA in intra and interagency meetings.</li><li>Provides administrative and technical supervision necessary for accomplishing program work; establishes performance expectations and observes, evaluate, and manages staff performance; resolve complaints and recommend personnel actions; develops work improvement plans; provides guidance and counsel on work and administrative matters; and ensures compliance with safety, EEO, and affirmative action objectives.</li></ul> Requirements Help Conditions of employment <ul><li>US Citizenship or National (Residents of American Samoa and Swains Island)</li><li>Meet all eligibility criteria within 30 days of the closing date</li><li>Meet time-in-grade within 30 days of the closing date, if applicable</li><li>Register with the Selective Service if you are a male born after 12/31/1959</li></ul> If selected, you must meet the following conditions: <ul><li> Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.</li><li>Serve a one year probationary period, if required.</li><li>Undergo and pass a background investigation (Tier 2 investigation level).</li><li>Serve a one year supervisory or managerial probationary period, if required.</li></ul> Qualifications For each job on your resume, provide: <ul><li>the exact dates you held each job (from month/year to month/year)</li><li>number of hours per week you worked (if part time). </li></ul> If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-0201-15 salary range starts at $150,359 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service. Specialized experience is experience overseeing Federal retirement, benefits, and workers' compensation programs, ensuring compliance with laws, regulations, and policies; interpreting and implementing HR and benefits policies, providing guidance to staff, managers, and senior leadership; planning, coordinating, and evaluating HR benefits program operations, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness; and communicating HR benefits program information and delivering training to managers, employees, and stakeholders. Additional information Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility. Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. You will have access to many benefits including: <ul><li>Health insurance (choose from a wide range of plans)</li><li>Life insurance coverage with several options</li><li>Sick leave and vacation time, including 11 paid holidays per year</li><li>Thrift Savings Plan (similar to a 401(k) plan)</li><li>Flexible work schedules</li><li>Transit and child care subsidies</li><li>Flexible spending accounts</li><li>Long-term care insurance</li><li>Training and development</li></ul> Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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