Director of Pricing – Monetization

Job Description:

  • Define and evolve PagerDuty's packaging architecture — tiers, feature placement, usage-based levers, and entitlement frameworks — in partnership with Product and Engineering
  • Build and maintain a monetization review process so product teams bring pricing strategy into roadmap decisions early, not as an afterthought
  • Lead SKU design and experimentation: develop frameworks for how we create, test, and iterate on packaging changes quickly and safely
  • Own the monetization platform roadmap — usage tracking, entitlement flexibility, SKU experimentation velocity — in partnership with Engineering and Revenue Systems
  • Provide pricing and packaging leadership to other product teams across the portfolio
  • Operationalize pricing for the field: discount governance, approval workflows, customer-facing messaging, and enablement materials
  • Lead packaging migration execution as we transition legacy customers to our modern Operations Cloud plans — including cohort strategy, field playbooks, and customer communication
  • Track and report on pricing initiative performance — win rates, discounting patterns, migration progress, ARR impact by segment

Requirements:

  • 10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization
  • Demonstrated experience owning packaging architecture and feature tiering decisions — not just supporting them
  • Track record of running pricing experiments and measuring commercial impact
  • Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership
  • Experience managing pricing change in the field — migrations, repackaging, new monetization models — with the communication skills to bring stakeholders along
  • Ability to mentor and grow other pricing and product roles.

Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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