Customer Service Representative, Lending

What role you will play in team: Provide exceptional customer service to lending clients, resolving inquiries and issues efficiently. What you will do: Manage incoming calls, emails, and other communication channels to support customers through the lending process. Key responsibility:Handle customer inquiries regarding loan applications, payments, and account information.Resolve customer complaints and issues in a timely and effective manner.Maintain accurate records of customer interactions.Promote Citibank's products and services.Collaborate with other departments to resolve complex issues.Meet or exceed performance metrics related to customer satisfaction and efficiency.Required Qualification and Skills:High school diploma or equivalent.Excellent communication and interpersonal skills.Strong problem-solving and decision-making abilities.Ability to work independently and as part of a team.Proficiency in Microsoft Office Suite.Experience in customer service preferred.Benefits Included:Competitive salary and benefits package.Paid time off.Employee discounts.Professional development opportunities.Supportive team environment.A Day in the Life: A day involves handling customer inquiries via phone and email, troubleshooting issues, resolving complaints, and striving to provide a positive customer experience.