Other Jobs To Apply
No other job posts for this day.
This role is being handled by Via, a secure hiring platform used by employers to review candidates.
After applying, you will be invited to create your profile on the Via platform. Your profile stays anonymous until you match.
Customer Service Advisor
Location: Fully Remote (UK-based)
Salary: £24,000 – £28,000 + bonus opportunities
Type: Full-time, Permanent
We are supporting a UK-based energy and utilities provider that is expanding its remote customer support team as part of a large-scale recruitment drive.
Due to continued growth and an increase in customer demand, they are looking to hire multiple Customer Service Advisors to join their fully remote contact centre operation.
This is an excellent opportunity for someone who enjoys helping people, thrives in a structured environment, and is looking for a stable, long-term role.
The Role
You will be the first point of contact for customers, handling a mix of inbound calls and written queries, and helping resolve a range of day-to-day account enquiries.
Responsibilities include:
- Answering inbound calls from customers regarding accounts, billing, and general enquiries
- Responding to customer emails and online queries in a timely manner
- Updating customer records and logging interactions accurately
- Resolving issues or escalating more complex cases where needed
- Following internal processes and compliance guidelines
- Delivering a high standard of customer service across all interactions
What We’re Looking For
- Strong communication skills, both verbal and written
- Comfortable handling a high volume of calls and queries
- Good attention to detail when updating systems
- Able to follow processes and work to targets
- A calm, professional approach when dealing with customers
Previous experience in customer service, retail, hospitality, or call centres is helpful but not essential.
What’s On Offer
- Fully remote working
- Structured training and onboarding
- Clear progression pathways into senior support or team leader roles
- Supportive team environment with ongoing coaching
- Opportunity to join during a period of growth with multiple hires
If you’re looking for a remote role where you can build customer service experience and be part of a growing team, we’d encourage you to apply.
Register your details on Via to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via.
