Customer Program Manager (Experienced, or Senior) - (Virtual)

About the position

Customer Program Manager (Experienced, or Senior) - (Virtual) Company: The Boeing Company Boeing has an opening for a Customer Program Manager (Experienced, or Senior) who leads, develops, coordinates, integrates, analyzes, and maintains integrated plans and schedules for complex projects, programs and change driven activities in accordance with project management industry. Leads studies/analysis (trend, variance, impact), reports, risk assessments and planning efforts to determine impacts, constraints involving product development, production rates, process improvement, program initiatives. Identifies risk and opportunity potential, develops mitigation planning and refines the business case. Develops and establishes lead time requirements. Facilitates and ensures integration of project/program plan, schedules, change and baseline management, processes, techniques considered to be best practice across the industry. Acts as primary project contact to establish key stakeholder requirements and project objectives. Directs all phases of projects or subsystems of major projects from inception through completion. Coordinates commitments with internal and external stakeholders to fulfill strategies. This position has been identified as a virtual opportunity and will not require the selected candidate to relocate. Our teams are currently hiring for a broad range of experience levels including Experienced and Senior Level Customer Program Managers.

Responsibilities

• Prime point of contact for Boeing Modifications customer
• Manage customer expectations and deliverables for a portfolio(s) of Modification projects
• Champion the voice of the customer
• Risk, Issues and Opportunity management
• Contract dispute resolution
• Collaborate with the Airline Customer, BGS Sales and the Mods Integrated Product Team (IPT) to develop SOW and ensure the overall proposal quality and accuracy relative to deliverables, capacity, costs and schedule prior to customer offer
• Lead the development and execution of strategic communications - customer portfolios, executive summaries, escalation briefs, and critical messaging - to inform, engage, and drive alignment across internal and external stakeholders.
• Identify and manage future changes to statement of work, incorporate lessons learned for future offerings, and support long-term business growth.
• Coordination between Modification work streams and customers, including project status, updates and queries, and acting as customer advocate relaying crucial operational needs related to aircraft modification deliveries
• Close collaboration with engineering, suppliers, airline customers, Q/A, operations, finance and airplane regulators
• Support global customers across all major regions: Americas, Europe, Middle East, Africa, Asia-Pacific

Requirements

• 3+ years’ experience in a role requiring project / program management skills
• 3+ years’ experience working in an environment with competing and changing priorities
• 3+ years’ experience developing and maintaining relationships and partnerships with customers, stakeholders, peers and partners
• 3+ years’ experience developing & delivering presentations to senior leaders
• Willing and able to travel up to 25% of the time both domestically and internationally

Nice-to-haves

• Level 4: 5 or more years' related work experience or an equivalent combination of education and experience
• Project Management Professional (PMP) credential is a PLUS
• Exceptional people skills with proven ability in change management and leading an innovative, collaborative growth-oriented culture with an embedded foundation of quality and safety
• Experience working in a cross functional environment
• Experience in contracts and proposals
• Keen ability to foster and build relationships with key internal and external stakeholders/customers, suppliers, and industry leaders, and across Boeing enterprise