About the job
We are seeking highly skilled Trust & Safety Specialists to join a boutique team focused exclusively on
CSAM (Child Sexual Abuse Material) and
CSEM (Child Sexual Exploitation Material) casework. These specialists will act as the final decision-makers on appeals- part of the
Emergency Response Team/Escalation Team, evaluate the proportionality of enforcement decisions, and identify policy gaps and emerging risks within exceptionally sensitive and high-impact Trust & Safety workflows.
Prior specialist-level experience in CSAM investigations, worked directly with organizations such as NCMEC, MCMC, IWF, Cybersecurity or similar bodies, and who have hands-on experience in raising complaints and tickets directly with these organizations on behalf of the client.
This role requires advanced analytical judgment, strong ethical grounding, emotional resilience, and the ability to operate independently in high-ambiguity scenarios. You will be part of a small, elite unit responsible for ensuring 100% accuracy, strengthening global child safety, and shaping the evolution of platform policies.
This is not general content moderation, this is specialist, high-context decision-making.
Key Responsibilities:
1. CSAM/CSEM Appeals & Complex Case Review
● Review escalated appeals challenging enforcement actions related to suspected CSAM/CSEM violations.
● Evaluate user-submitted evidence and determine whether reinstatement is appropriate.
● Make independent, proportionate, and defensible decisions supported by case data and contextual reasoning.
● Ensure 100% accuracy in all final determinations.
2. Contextual Judgment & Decision-Making
● Navigate policy-silent and ambiguous scenarios where guidelines do not fit neatly.
● Apply safeguarding principles, ethical judgment, and risk assessment frameworks.
● Identify aggravating and mitigating factors, repeat offender signals, and evasion patterns.
3. Policy Interpretation & Intelligence Contributions
● Interpret comprehensive Trust & Safety policies, applying them with nuance while preserving policy intent.
● Identify policy gaps, unclear rule definitions, and new forms of harmful behavior.
● Produce structured insights to support policy refinement, enforcement evolution, and model training.
4. Investigations & Risk Assessment
● Conduct deep-dive investigations into user patterns, behavioral signals, metadata, account histories, and contextual cues.
● Detect grooming behaviors, anomalous activity, and high-risk indicators.
● Collaborate with Legal/Compliance stakeholders when appropriate, following strict confidentiality and CSAM-handling protocols.
5. Quality, Knowledge Sharing & Mentorship
● Support calibration sessions to maintain consistency across specialist teams.
● Contribute to case libraries showcasing exemplary decision-making and precedent-setting cases.
● Provide contextual guidance to peers and operational leaders when needed.
Qualifications & Experience
Candidates must bring specialized expertise relevant to high-risk child-safety work.
Applicants may come from one or more of the following backgrounds:
Preferred Backgrounds
● Law or Law Enforcement (cybercrime, child protection, criminal justice)
● Medical, Clinical, or Psychology fields (including pediatrics, forensics, trauma-informed care)
● Policy, Governance, or Research (safety policy design, regulatory interpretation)
● Child-Safety NGOs (NCMEC, IWF, or equivalent child protection organizations)
Requirements
● Bachelor’s degree in law, Psychology, Social Work, Criminal Justice, Public Policy, or related field; or equivalent professional experience.
Local Malaysian.
● Demonstrated experience handling sensitive or complex Trust & Safety decision-making.
● Strong analytical reasoning, ethical judgment, and documentation skills.
● Ability to pass enhanced vetting, psychometric screening, and readiness assessments for exposure to sensitive material.
● C1-level English proficiency (written and verbal).
