Chick-Fil-A CSR - 1500

<p><strong>Description</strong></p> <p><strong>Voted “Best Place to Work in FL”* by the Sun Sentinel!</strong></p> <p>We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment.</p> <p>In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Strong desire to be helpful and take ownership and resolve customer situations </li> <li>Identify root cause of inquiries by asking probing questions to determine the best solution</li> <li>Provided customer relationship management tool to research inquiries and document customer interactions</li> <li>Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems</li> <li>Guide callers through troubleshooting, navigating the client's menus</li> <li>Maintain required product knowledge to deliver best in class service </li> <li>Exhibit a positive attitude and bring enthusiasm to work each and every day </li> <li>Proven record of great attendance and demonstrating skills as a team player</li> </ul> <p><strong>Qualifications: </strong></p> <ul> <li>Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar </li> <li>Ability to multitask by reading, typing, and navigating through applications while speaking with customers</li> <li>Seek 1+ yrs of experience & familiarity in the food ordering</li> <li>Must be able to communicate effectively with customers, management, and co-worker</li> </ul> <p>Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.</p>