Barista & Server

Are you passionate about creating exceptional guest experiences? Do you thrive in a fast-paced environment where every cup of coffee and every pastry served contributes to a guest's memorable stay? Join our team as a Barista at Café X, located on the second floor of Hotel X Toronto. This posting is for a future vacancy/talent pool and not for an currently existing role.

What You'll Do:

As a Barista at Café X:

• Greet customers in a friendly and welcoming manner.
• Take customer orders accurately and efficiently, including special requests and modifications.
• Prepare and serve high-quality coffee, espresso drinks, and other beverages following established recipes.
• Operate coffee-making equipment, including espresso machines, grinders, and brewing machines.
• Maintain cleanliness and organization of the café, including workstations, equipment, and dining areas.
• Handle cash and process payments accurately.
• Assist with stocking and replenishing café supplies.
• Provide exceptional customer service including addressing customer inquiries and resolving any issues or complaints.
• Follow health and safety regulations, including proper food handling and sanitation procedures.

As a Server at Roses Social:

• Greet guests in a courteous and welcoming manner, escorting them to their tables and presenting menus.
• Provide recommendations on food and beverage selections, taking orders accurately and promptly.
• Deliver food and beverages to guests' tables with attention to detail and presentation, ensuring accuracy and timeliness.
• Anticipate guest needs and respond promptly to requests, questions, or concerns, providing exceptional customer service throughout the dining experience.
• Assist with table maintenance, including clearing plates, refilling beverages, and resetting tables for the next guests.
• Process guest payments accurately, handle cash and credit card transactions, and reconcile receipts at the end of shifts.
• Collaborate with kitchen and bar staff to ensure smooth communication and efficient service delivery.
• Maintain cleanliness and organization of the dining area, including cleaning and sanitizing tables, chairs, and condiment stations.
• Adhere to all food safety, sanitation, and responsible alcohol service regulations and policies.

What You'll Need:

• Previous experience as a barista or in a similar customer service role is preferred.
• Availability for early morning shifts (6:30 AM starts required) and Flexibility to work varying shifts, including weekends and holidays.
• Knowledge of coffee brewing techniques and espresso drink preparation.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Attention to detail and a commitment to quality.
• Ability to work effectively both independently and as part of a team.
• Strong multitasking abilities and adaptability to work in different roles.
• Smart Serve certification is required for alcohol service.
• Legal eligibility to work in Canada.
• Knowledge of food safety and sanitation regulations.
• Basic math skills for handling cash transactions and making change.
• Willingness to learn and adapt to new techniques and procedures.

What You'll Get:

• Growth and development opportunities
• Staff Meal
• Exclusive Discounts
• Health Benefits