Amazon Account Health & Policy Compliance Executive – Violations Specialist

Job Title: Amazon Account Health & Policy Compliance Executive – Violations Specialist

Company: Smartway Entertainment
Work Type: Work From Home / Part-time / Project-Based
Monthly Payout: ₹5000 to ₹10,000, based on practical experience
Platform Focus: Amazon Seller Central

Qualification: Graduate preferred. Candidates with certification or practical experience in Amazon Seller Central, Account Health, Policy Compliance, or E-commerce Operations will be preferred.

About the Role:

Smartway Entertainment is looking for an experienced Amazon Account Health and Policy Compliance Executive who can independently handle policy violations and account health-related issues for seller accounts.

The candidate must have practical experience in reviewing violations, identifying root causes, preparing required documents, coordinating with sellers, raising appeals/cases, and following up with Amazon until resolution.

Key Responsibilities:

• Review Amazon Account Health Dashboard and identify pending policy violations.
• Handle Intellectual Property Complaints, Product Authenticity Complaints, Product Safety Issues, Restricted Product Violations, and Other Policy Violations.
• Identify root causes and prepare action plans for each violation type.
• Coordinate with the seller for invoices, brand authorization, product documents, compliance certificates, packaging details, and supporting proofs.
• Raise appeals, submit documents, and follow up with Amazon Seller Support / Account Health team.
• Maintain a daily violation tracking sheet with issue type, ASIN, required action, document status, submission status, and outcome.
• Share regular updates with management regarding pending, submitted, resolved, and rejected cases.
• Ensure no action or submission is made without management confirmation.

Required Skills:

• Hands-on experience in Amazon Seller Central Account Health and policy violations.
• Practical knowledge of appeal submission, POA, document verification, invoice validation, and seller support case follow-up.
• Experience in handling product authenticity, restricted product, intellectual property, food/product safety, and other compliance issues.
• Good knowledge of MS Excel / Google Sheets for tracking reports.
• Good written communication for professional Amazon case submissions and updates.

Preferred Skills:

• Previous experience with an Amazon service agency or account reinstatement/compliance team.
• Knowledge of FSSAI, product compliance documents, brand authorization, invoices, packaging and labelling requirements.
• Experience in handling high-volume violation cases will be preferred.

Important:

This is a hands-on compliance role. Candidate must be able to review and handle Amazon policy violation cases independently. Any appeal or final submission will be done only after management approval.

Pay: ₹5,000.00 - ₹10,000.00 per month

Application Question(s):

• Do you have experience in handling Amazon Account Health policy violations?
• Have you handled Product Authenticity, Restricted Product, Intellectual Property, or Food/Product Safety violations on Amazon?
• Do you have experience in preparing appeals, POA, document submissions, and seller support follow-ups?
• Can you maintain a daily violation tracking report in Excel or Google Sheets?

Work Location: Remote