1st Line Support Engineer

We’re looking for a First Line IT Support Technician to join us.

You’ll be the first person our our users speak to when something isn’t working. Your job is to is to try fix the issue or escalate if you can't. But always try to keep calm and friendly.

This role is office-based at initially so you can properly learn our systems and how we work. Once you’re comfortable with the systems and process you'll be working hybrid.

What You’ll Be Doing

• Handling first line support tickets for VTAB users
• Fixing everyday IT issues across Windows and Microsoft 365 and MacOs users
• Helping users with devices, email, backups, and security
• Keeping tickets updated and tidy
• Passing issues on when needed and learning from the process

What We’re After

• Experience in first line or helpdesk IT support. If you have server and network experience even better.
• Looking for someone calm, friendly, and good with people
• Able to explain IT problems without using jargon to avoid confusing people.
• Keen to learn and grow with the company.

Why Work here We’re a growing IT company with a people first culture and high standards. No call-centre pressure, no scripts, just proper support and real opportunities to progress. You'll be looked after and encouraged to grow as a techie and as person.

Job Type: Full-time

Pay: £24,500.00-£26,000.00 per year

Benefits

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Wakefield WF2 7AJ